We can do it for you.
Support is us helping you figure something out. Professional services is us sitting down and doing it — architecture, implementation, migration, training, custom development. You define the outcome. We deliver it.
Talk to the team →VIP Service Plan
For ISVs embedding Yurbi across a growing customer base, the VIP Plan gives you ongoing priority access to the engineers who built the product — at a fraction of our standard rate.
Add-on to any active Yurbi software plan. Not a standalone purchase.
Add VIP Plan →What's included
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10 hours per month of dedicated resources 120 hours per year — use them however you need.
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Hours roll over — up to 20 max Light months don't go to waste. Heavy months have buffer.
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Use for anything Staff augmentation, custom development, customer demos, internal meetings, priority escalations, implementation work.
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Priority access to engineering You're talking to the people who built Yurbi — not a support tier.
Scoped engagements with defined outcomes.
Every project is quoted via statement of work. No fixed packages — we scope to your situation. Pricing on request.
Deployment & Implementation
From first install through go-live — we handle the technical work so your team stays on your product.
Turnkey Deployment
We handle the full implementation path — install, configuration, data connection, semantic layer build, security setup, and embedding integration. You define the scope and outcome. We deliver a working embedded analytics system.
Semantic Layer Build
The Yurbi App — the part of implementation most teams underestimate. We work with your database schema and your business requirements to build the Architect configuration, report types, field tree, and formula fields your builders need.
Security & Multi-Tenant Configuration
We configure Tenant Mode, security groups, roles, and App Shield policies for your deployment model — whether that's one shared instance, per-tenant separate databases, or a hybrid. Includes end-to-end testing to verify data isolation.
Embedding Integration
We work alongside your development team to implement the DoLogin API call, session token flow, iframe embedding, and SSO integration in your product. Includes white-label branding setup and a review of your embedding architecture.
Migration & Custom Development
Moving off a legacy tool or need something Yurbi doesn't do out of the box — we handle the bespoke work.
Legacy Report Migration
Migrating from Crystal Reports, SSRS, or Izenda? We rebuild your existing report library in Yurbi — connecting to the same databases, replicating the output formats your users expect, and setting up the semantic layer to support ongoing self-service.
Custom Visualizations
Yurbi's visualization layer is HTML, CSS, and JavaScript — which means if a chart type doesn't exist in the standard library, we can build it. Custom chart types, branded visual components, and specialized data displays scoped and delivered as a custom viz.
Custom Development
For requirements outside standard Yurbi configuration — custom API integrations, bespoke workflow automation, or product-specific extensions. Scoped as a statement of work with defined deliverables.
Report & Dashboard Library
We build your starter set of reports and dashboards — the core analytics content your customers see on day one. Includes report design, dashboard layout, FastCache configuration for high-traffic dashboards, and folder/permission structure.
Training
Instructor-led sessions tailored to your team's role and your specific Yurbi setup — not generic product walkthroughs.
Admin & Architect Training
Hands-on training for the team managing Yurbi — covering the Architect (semantic layer configuration), security setup, user and group management, server settings, and ongoing administration. Conducted against your actual installation.
Builder Training
Training for your internal team — or your customers — who will be using the report builder and dashboard tools. We cover the full Builder workflow, best practices for report design, dashboard construction, scheduling, and self-service analytics.
A few things worth knowing before you reach out.
Services work is done by the 5000fish team — the same people who write the code, answer support tickets, and ship weekly releases. Not a subcontracted services firm.
Every project engagement starts with a scoped SOW — defined deliverables, timeline, and price. No open-ended billing surprises. If the scope changes, we discuss it before it affects the cost.
We're a focused team. We take on engagements selectively so we can do them well. If our calendar is full, we'll tell you upfront — and help you self-serve where we can while you wait.
SOW work is priced by deliverable, not billed by the hour. The VIP Plan is the exception — a flexible hour bank for ongoing access. Everything else is scoped to a result.
Tell us what you need.
We'll scope it, price it, and tell you honestly whether we're the right fit. No long sales process — a conversation with the people who'll do the work.
Standard rate: $145/hour · VIP Plan: $9,995/year (120 hrs) · All projects quoted via SOW