Professional Services

We can do it for you.

Support is us helping you figure something out. Professional services is us sitting down and doing it — architecture, implementation, migration, training, custom development. You define the outcome. We deliver it.

Talk to the team →

Support You have a question or hit a wall. We help you through it. Included in every plan.

Professional Services You want a defined outcome delivered. We touch the keyboard, you get the result.

VIP Service Plan

For ISVs embedding Yurbi across a growing customer base, the VIP Plan gives you ongoing priority access to the engineers who built the product — at a fraction of our standard rate.

$9,995 /year

68% savings vs. $145/hr standard rate

Add-on to any active Yurbi software plan. Not a standalone purchase.

Add VIP Plan →

What's included

10 hours per month of dedicated resources 120 hours per year — use them however you need.
Hours roll over — up to 20 max Light months don't go to waste. Heavy months have buffer.
Use for anything Staff augmentation, custom development, customer demos, internal meetings, priority escalations, implementation work.
Priority access to engineering You're talking to the people who built Yurbi — not a support tier.

120 hours × $145/hr $17,400

VIP Plan annual price $9,995

You save $7,405/year

Project Services

Scoped engagements with defined outcomes.

Every project is quoted via statement of work. No fixed packages — we scope to your situation. Pricing on request.

Deployment & Implementation

From first install through go-live — we handle the technical work so your team stays on your product.

Turnkey Deployment

Full path from install to embedded analytics — we own the technical work so your engineers stay on your roadmap.

Best for ISVs who want to go live fast without pulling engineers off their roadmap.

Semantic Layer Build

We build your Yurbi App — report types, field tree, joins, and formula fields — against your actual database schema and your users' terminology.

Best for Teams with complex schemas, multiple data sources, or limited internal database expertise.

Security & Multi-Tenant Configuration

Tenant Mode, security groups, roles, and App Shield — configured for your deployment model and tested end-to-end. No guessing whether Customer A can see Customer B's data.

Best for ISVs embedding across many customers where data isolation correctness is non-negotiable.

Embedding Integration

DoLogin API, session token flow, iframe embedding, and white-label branding — implemented alongside your dev team with a review of your embedding architecture.

Best for Teams that have Yurbi running but need help with the product integration side.

Migration & Custom Development

Moving off a legacy tool or need something Yurbi doesn't do out of the box — we handle the bespoke work.

Legacy Report Migration

We rebuild your existing report library in Yurbi — same databases, same output formats, semantic layer set up for ongoing self-service.

Best for Teams replacing Crystal, SSRS, or Izenda who need continuity for existing users during the transition.

Custom Visualizations

Custom chart types, branded visual components, and specialized data displays — built on Yurbi's HTML/JS/CSS visualization layer.

Best for Products with specific visualization requirements beyond the standard chart library.

Custom Development

Custom API integrations, bespoke workflow automation, and product-specific extensions — scoped as a statement of work with defined deliverables.

Best for Teams with specific requirements not covered by standard implementation work.

Report & Dashboard Library

Your starter analytics content — core reports, dashboards, FastCache configuration, and folder structure — ready for customers on day one.

Best for ISVs who want to ship a polished analytics experience to customers from launch day.

Training

Instructor-led sessions tailored to your team's role and your specific Yurbi setup — not generic product walkthroughs.

Admin & Architect Training

Architect, security setup, user management, and server administration — hands-on against your actual installation, not a generic walkthrough.

Best for Admins and DBAs taking over post-implementation, or teams building their first Yurbi deployment.

Builder Training

Report builder, dashboards, scheduling, and self-service analytics — for your internal team or your customers, tailored to your Yurbi setup.

Best for Teams enabling self-service analytics for internal users or offering Builder access to customers.

How We Work

A few things worth knowing before you reach out.

You're talking to the engineers who built it

Services work is done by the 5000fish team — the same people who write the code, answer support tickets, and ship weekly releases. Not a subcontracted services firm.

We work from a statement of work

Every project starts with a scoped SOW — defined deliverables, timeline, and price. If scope changes, we discuss it before it affects the cost.

Capacity is finite

We're a focused team and take on engagements selectively. If our calendar is full, we'll tell you upfront — and help you self-serve where we can while you wait.

We build for outcomes, not hours

SOW work is priced by deliverable. The VIP Plan is the exception — a flexible hour bank for ongoing access. Everything else is scoped to a result.

Tell us what you need.

We'll scope it, price it, and tell you honestly whether we're the right fit. No long sales process — a conversation with the people who'll do the work.

Standard rate: $145/hour · VIP Plan: $9,995/year (120 hrs) · All projects quoted via SOW